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    5 Reasons Your Email Might Not Be Working

    One of the most common problems people call us for, whether its a school, big organisation or home user is email problems.

    Email are one of the oldest yet still most used and trusted ways to communicate on the internet. You do need internet to send and receives emails and some people have internet problems and in turn affects their emails.

    But this post is going to talk about the email problems itself, not the internet. So, we will assume you have working internet, whether it be at work, internet cafe, McDonalds, wireless, NBN, ADSL and at home.

    Townsville Nerds can help with all your eMail Problems. If you are having problems with your eMail, call us today. We can give you a 100% free diagnosis and quote which you are under no obligation to accept.

    email help townsville

     

    Passwords

    Wrong passwords are without doubt the most common reasons people have problems with their email.

    Whether they have put the wrong password in, mistyped it, forgotten they have changed it or some sort of software or person has changed it for them; wrong or bad passwords are the most common problems for emails in Townsville.

     

    Viruses

    If you have eMail, and have had it for a few years, you have probably noticed you are receiving more and more spam.

    Spam does not mean Viruses. However, it is a good indicator your email address is on a few unsavoury lists and therefor you are a target.

    You do not even have to be a target to receive a virus through your email.

    The way a lot of email viruses work is, someone you know is infected and the viruses sends itself to everyone in their contacts, you. You receive the email from you friend or associate who you trust, open it up, usually an attachment and now have the viruses yourself.

    There are many ways a virus can get onto your computer, but they know everyone has emails, so they have these dirty little tricks like this to attack you.

    Usually when this happens your email program or application starts running badly, and you might not be able to send and receive.

     

    You Have Been Blacklisted

    The way this works is, like above you receive the virus. And it starts spreading out to your contacts and to whoever else.

    You probably do not know this but the people you are sending viruses out to unknowingly and their internet service providers and mail server providers start blocking you and rejecting you as a email user.

    All of the sudden you are unable to send and receive emails and its because you have been blacklisted.

     

    Bad Software

    There are many different email programs out there. The web based ones like Gmail and Hotmail don’t seem to be a bigger as problem.

    However, when you start using these emails with different programs like Outlook, Thunderbird and Incredimail etc lots of things can go wrong.

    Whether the actual program has stopped working because it was poorly written, received a bad update or conflicts with another application on your computer, there are many reasons your email program can stop running properly and you might be unable to send and receive emails.

     

    Wrong Setting

    There are many different settings which make your email program work.

    You have your email address and password. But, you also have different mail servers, outgoing and incoming and different ports. Some email programs require the settings to be put in more than once and depending on your email provider, who might change them every now and again.

    When your email provider changes are setting you have to mirror it on your email client or it wont work properly.

    Wrong settings account for a lot of email problems in Townsville.

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    Questions and Answers

     

    How can I change my eMail password?

    This really depends on what type of email address you have and who with.

    Most eMail providers have some sort of facility where you can login online and make the changes yourself.

    If you have a paid service, like a Bigpond email which came with your home internet, you can always call your provider and ask them for help.

    The free ones are a little different as it is usually impossible to find someone to talk to from that company. A lot of them have a fallback if you have lost your email which you most likely setup when creating the account.

    Like a phone number, or question like first childhood pet?

     

    I want to setup a new email. Who is the best?

    Its a bit hard to determine which is the best, there must be a million of them out there.

    A lot of the free ones are really good and when I look at creating a free email address I usually go with a company which has been around a long time and you can see them being around in the foreseeable future.

    There is no point setting up an email which could be gone in 6 months.

    Google have a free email account call Gmail which is very popular, innovative and reliable. Click here to go to Gmail.

     

    Can I have more than one email?

    Yes, you can have as many emails and email programs on your computer as you want. Each email program like Thunderbird can hold a lot of emails.

    You will need to create each email first with the company you choose to set an email account with and you must remember all the details because you will need to put them in your email program when you want to send and receive emails.

    Townsville Nerds can help you setup as many email accounts as you need.

     

    I think someone else is using my eMail, what can I do?

    The best thing to do would be change your password to something no one can guess. If you are with Telstra or Optus for insurance, you can always call them up and tell them your concerns and they should be able to point you in the right direction.

    If you keep changing your password and someone still keeps using it, it could be because you might have a virus on your computer playing with your email, or there might be some sort of spy program on their watching what you change your new password to.

     

     

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