Townsville computer repair Nerds have been proving technical support to homes and businesses in Townsville for over 20 years.
I have seen a lot to technical support companies come and go in that time, through the hard times and the good out Townsville Nerds still remains as Townsville most dedicated and reliable tech support companies.
We were sitting around the other day and talking about being in business for so long. We attributed brining continued technical support to Townsville for so long down to a few key factors.
Technical Support Townsville Nerds provide:
- 100% FREE onsite, or drop off Quotes
- No fix no fee – The Way It Should Be
- 100% satisfaction guaranteed
- eMail Tech support
- Virus Removal (Including Spyware, Adware and Malware)
- Data Recovery and Backup
- No hourly free – up front quotes
- Internet, network, modem, router and wireless problems
- Computer/Laptop Not Starting Up
- Web Design and Development
100% Free No Obligation Quotes
We think this is one of our biggest strong points into brining technical support Townsville.
It can be very hard, day in and day out, to keep providing quotes to customers who do not take us up on the work. A lot of technical support companies will not do this.
But we think doing this works two fold.
- It keeps us competitive. Our customers know if they get a 100% free quote, we will give them the very best price so all our work diagnosing the problem wont be for nothing.
- It shows we are dedicated and keeps us focussed. If we were not focussed on brining technical support to businesses and home users in Townsville we wouldn’t be able to do it for 20+ years.
All our quotes are 100% free. If you don’t accept our quote, the diagnosis is still free. It costs you nothing.
A Great Reputation for Tech Support
Isn’t that what evert business strives for?
Specially in a place like Townsville, where everyone is connected or knows somebody.
Just have a look at our Google reviews and you will see the constant good reviews we get for or hard and competitive tech support work.
A lot of businesses fail because they concentrate on just making money. We take a totally different approach.
I know if we can continually keep our customers happy as our first and immediate priority, over and over again, we can our computer technical support business stay in business.
Our customer satisfaction is what keeps us in business and keeps us striving to provide a great reputation.
Reliability and Trustworthy
I started this business when I was at School. I learnt from my father and in business early if you are not reliable and the customer does not trust you, your tech support company ain’t going to last very long.
I have now been going for over 20 years and thats because my customers trust me.
A large portion of our customers are repeat work from people who use us over and over. People who I see around town, who have become friends and people I am grateful to have met and use my technical support service.
You can’t be in business for 20 years if you are not reliable. Customers will simply go somewhere else.
And we plan on being in business for 20 more years.
Ability to Gauge Customers Understanding
This is a big one. When I first started off I though I would simply be walking into peoples homes and fixing computers. I quickly learnt, this couldn’t be further from the truth.
Fixing someones computers problems is just, “someone”.
Everyones idea of the problem is different, as we all have different needs and approach technical issues differently.
Fortunately form the 1000’s of customers I’ve have helped, we are easily and quickly able to understand what the customer is going through and what their problems are. Even if they don’t know it.
Ability to Communicate Technical Support Problems
Most of our technical support computer jobs involve gauging the customers understanding of the problem and communicating like a normal human being to help both of us understand and fix the problem.
I/we do not use technical jargon that only a university computer professor would use, to impress you.
In fact, we don’t like people who do.
Call us and talk to me and you will quickly find out I am normal person just like you. Not a robot.
If you have read any of my posts, and there are a lot of them, you will see a lot of grammatically errors. Im not a great writer. In fact, I write like I talk, like a normal person, because thats the only way I know how to be.
I have a mum and dad and sister, who do you think where my first customers growing up? If I can talk to my mum and dad about computer problems, I can communicate with anyone!
Tech Support Foresight
Isn’t it the worse when you have someone around to do some work and as soon as they leave something else goes wrong, you wish they could have told you about.
Not only is that the worse for the customer, its bad for the business reputation.
When we work on our customers computers we look for issues which might impact out tech support customers in the future and make them aware of it when we see it.
This is all just another part of keeping our customers happy and not leaving them in the dark.
Conclusion
I don’t think we have ever had a customer who was displeased with us.
If I can’t do a job I will tell you straight up. If I don’t understand something I wont be shy to tell you. This sort og honest approach keeps everyone happy and me in business.
I am happy to be able to go out in Townsville around town and not have to hide my head because there might be someone who does not like me. My business means to much for me for that.
Great technical support comes from being competitively priced, reliable and trustworthy. Everything Townsville Nerds has strived for the past 20 years!
